Returns

Returns & Refund Policy

At Pool Boyz, we want you to shop with confidence. If there's an issue with your order, we'll always do our best to make things right.

Please read the information below before requesting a return or refund.

Non-Printful Products

For products fulfilled directly by Pool Boyz (including selected accessories, towels and other non-Printful items), returns or exchanges may be requested within 13 days of receiving your order.

To be eligible for a return or exchange, items must be:

• Unused and unworn

• In their original condition

• Returned with any original packaging and tags where applicable

If you've ordered the wrong size, please contact us within 13 days of delivery. Where possible, we'll happily arrange an exchange. Customers are responsible for the cost of returning the original item unless it is faulty, damaged or incorrect.

Please do not send any items back without contacting us first. Once your return request has been approved, we'll provide the correct return instructions and return address.

Items that have been worn, washed, damaged after delivery or returned outside the stated return period may not be eligible for a refund or exchange.

Printful Products

Many of our clothing products are made to order through our trusted fulfilment partner, Printful.

As each item is produced specifically for your order, we are unable to accept returns or exchanges for incorrectly ordered sizes, colours or change-of-mind purchases. Please check all product information and size guides carefully before placing your order.

If your item arrives damaged, defective or you receive the wrong product, please contact us within 14 days of delivery with photographs of the issue. We'll work with our fulfilment partner to resolve the problem as quickly as possible.

Please do not return any Printful items without contacting us first, as return instructions may vary depending on the product and fulfilment location.

For more information about Printful's fulfilment and returns process, please visit HERE.

Refunds

Once your returned item has been received and inspected, we'll notify you of the outcome of your return request.

Where approved, refunds will be processed to your original payment method. Please allow several business days for your bank or payment provider to process the refund.

Shipping charges are non-refundable unless the return is due to an error on our part or the item is faulty.

Need Help?

If you have any questions regarding your order, returns or refunds, please contact the Pool Boyz team before sending any items back. We'll always do our best to help and provide the correct return instructions for your order.